Terms And Conditions
ARTISAN TILE & BATHROOM STUDIO LIMITED (the “COMPANY “)
TERMS & CONDITIONS OF SALE (“CONDITIONS”)
APPLICATION
The Company and yourself (the “Customer”) intend to rely upon the written terms set out here and on the other side of this document, and such terms shall constitute all Conditions between the parties.
TERMS
This document sets out the terms of the agreement between you, the customer named on any quotation, order form or invoice (“The Customer”), and the company named Overleaf (“Artisan Tile & Bathroom Studio Limited”). We agree that only these terms will apply to our arrangements unless we agree to changes to these terms in writing.
CANCELLATION & SPECIAL ORDER PRODUCTS
ALL Special order products are highlighted on the Quotation/order Acknowledgment/invoice. Special order products cannot be canceled after 48 hours from the date the order is placed .
*ALL FURNITURE ITEMS ARE SPECIAL ORDER PRODUCTS AND CAN NOT BE RETURNED*
Any other items ordered may be cancelled prior to delivery if agreed by Artisan Tile & Bathroom Studio and are subject to a minimum of 25% restocking and handling charge.
We will not, however, consider exercising this discretion if the goods are not packaged in their original state, if the goods are damaged or modified or have in any way been changed or altered from the original condition.
TILES
Any tile quantities worked out by Artisan Tile & Bathroom Studio Limited are:
(a) Estimated from measurements taken from a site survey, or (b) measurements supplied by the customer.
PLEASE ENSURE YOU CHECK AND CONFIRM ALL TILE QUANTITIES WITH YOUR NOMINATED INSTALLER PRIOR TO PLACING YOUR ORDER. ALL TILES ARE SUPPLIED ON A SPECIAL ORDER BASIS, AND NO RETURNS WILL BE ACCEPTED.
QUOTATION AND ACCEPTANCE
A quotation by the Company does not amount to an offer, and the Company reserves the right to withdraw or revise a quotation at any time prior to the Company’s acceptance of the order.
In case of a force majeure (being circumstances outside of the Company’s control), the Company may, at its absolute discretion, terminate any contract for the supply of goods pursuant to the Order Confirmation; Invoice (as applicable) or cancel the manufacture and delivery of the goods. In such circumstances, the Company will consult with the Customer to try to find suitable alternatives unless the Customer wishes to terminate the Contract. Subject to local laws, all monies paid pursuant to the terminated Contract shall be returned to the Customer within 60 days of termination.
REFUNDS
Refunds will only be given where there is a breach of obligation under the law. This does not affect your statutory rights.
DELIVERY OF GOODS
If we, Artisan Tile & Bathroom Studio Limited, have given you a date for delivery of products, we both agree that this is an estimate only and that we will not be liable to you if the delivery date is not met, provided that we deliver the products or perform the services within a reasonable period of time. Where external hauliers are used, all Consignments should be thoroughly checked prior to the acceptance of the delivery. Where we, Artisan Tile & Bathroom Studio Limited, are only delivering products to you and are not also providing installation services, we will deliver the products to the nearest entrance to the delivery address at ground floor level only. You, the Customer, shall be responsible for getting the products from that point to the part of the house or delivery address that you require. Some of the products that Artisan Tile & Bathroom Studio Limited supply are large (in particular shower cabins and some baths), and it may be difficult and not possible without modification to the premises for you to get the items up small or sharp turning staircases or through small doorways. Unless Artisan Tile & Bathroom Studio Limited have undertaken a site survey, it shall be the responsibility of you, the customer, to satisfy yourself that the access to the room into which the items used to be fitted is sufficient for the size of the product purchased and to modify the premises if necessary.
We reserve the right to make a change for any abortive delivery due to an act or omission on the part of you, the customer.
Goods are delivered by the Company at a pre-notified delivery charge ( if applicable ) to the delivery address stated on this Order Confirmation; Invoice (as applicable). Any subsequent change of address may incur an additional delivery charge. The Customer may be charged storage fees for goods not accepted on the delivery date.
Once we (Artisan Tile & Bathroom Studio Limited) have performed delivery as set out above, the responsibility for the products passes from us to you, the customer, including the risk of them becoming damaged. You, the customer, shall be responsible for inspecting the goods upon delivery to ensure that they are in a satisfactory condition. Artisan Tile & Bathroom Studio Limited will only consider claims for damaged goods if the claim has been notified to us within 24 hours of delivery and provided that the fitting or installation of them has yet to commence.
CLAIMS & LIABILITY
The Company can only be held responsible for reasonable and foreseeable losses resulting from a breach of Contract. In as far as allowed by law, the aggregate liability of the Company (whether in contract or for negligence or breach of statutory duty or otherwise howsoever) to the Customer for any loss or damage of whatsoever nature and howsoever caused shall be limited to and in no circumstances shall exceed the invoiced value of the goods. Nothing in these Conditions excludes or limits the liability of the Company for death or personal injury caused by the Company’s gross negligence or fraudulent misrepresentation.
Any error in quantity, shortages, or defects must be notified to the Company by the Customer and noted on the carrier’s bill of lading or delivery confirmation within 24 hours of delivery.
The Company reserves the right to alter specifications without notice from time to time and to discontinue any products or ranges without notice.
The Company accepts no responsibility for any loss or damage whatsoever arising directly or indirectly from misuse or faulty fitting of the goods not fitted by the Company or damage to the Customer’s property arising out of the delivery of the goods not delivered by the Company or its agents or registered representatives.
While accepting that the Customer may, under certain circumstances, be entitled to a refund of monies paid, the Company reserves the right to repair or replace goods sold (other than clearance or ex-display goods or where faults have been clearly identified or the goods have been sold “as seen”) which prove within 30 days of purchase to be defective because of bad materials or workmanship in manufacture. Other than as stated above, The Company will try to resolve any disagreements quickly and effectively.
In the first instance, the Customer is requested to contact the business manager; the complaint should be in writing and sent to the business address.
CHECK BEFORE FIXING
Some of the goods we supply have variation of shading, size and finish. We both agree that depending on the nature of the products supplied a degree of variation of shading is acceptable. In any event, you the Customer are responsible for checking the satisfactory degree of shading variation and satisfactory nature of the goods (including any damage) before fixing or installing any of the products and if you are not satisfied with the shading, size or finish, you must notify us before proceeding further with any work. We will not be responsible for any loses incurred by you if you do not adhere to this part of our agreement. Absolutely no claims will be accepted once the product is fixed.
NATURAL PRODUCTS
An inherent characteristic of natural stone is to have a greater degree of variation this applies not only to the shade, but also the pattern that is produced with such products. It is impossible to get two natural products that are the same as each other in shade and/or design. You, the customer, are most likely to have purchased natural products from viewing a display or sample within our showroom. We both agree that it is accepted that any natural product Artisan Tile & Bathroom Studio Limited supply will not be the same as the one you the customer may have seen in our showroom but will be similar.
All natural products must be sealed according with the manufacturer’s guidelines. Artisan Tile & Bathroom Studio will advise accordingly, but it cannot be held responsible for any incorrect installation(s) or the incorrect sealing of products supplied by any third-party installer. to
Sealers and impregnators will only work effectively if maintained using the specific cleaners recommended by the manufacturer.
RETENTION OF TITLE
Artisan Tile & Bathroom Studio Limited remains the legal owner of the goods until payment in full has been made for them.
VALUE ADDED TAX
The prices quoted, unless otherwise stated, will be subject to VAT at the current rate.
PRICES AND DISCOUNTS
Prices are subject to alteration without prior notice and are given as a guide only. All goods are sold at prices ruling on the date of collection or dispatch.
QUOTATIONS
Our quotations are valid for 28 days unless withdrawn by us before that date.
DEPOSIT PAYMENTS
All orders are subject to a minimum 50% deposit payment. All balances are to be paid in full at least 24 hours prior to delivery.
The payment of the deposit, or in the case where no deposit is paid, the acceptance of the goods, referred to in the Order Confirmation; Invoice (as applicable) to which these Conditions are attached by the Customer shall be deemed to constitute acceptance of these Conditions (the “Contract”) which shall be binding.
PRODUCT USAGE
No warranties implied by law shall apply unless the products are installed with the manufacturers recommendations. We will not accept liability in damage or loss resulting from incorrect product usage.
WEBSITE USAGE TERMS:
If you continue to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, govern Artisan Tiles & Bathroom Studio’s relationship with you regarding this website.
Please do not use our website if you disagree with any of these terms and conditions. The term ‘Artisan Tiles & Bathroom Studio’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Artisan Tiles & Bathroom Studio, 19-21 The Paddock, Handforth, Wilmslow, SK9 3HQ. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of this website’s pages is for your general information and use only and is subject to change without notice. This website uses cookies in accordance with our cookie policy.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.